Coronovirus (Covid-19) – Safe Collection From Outside The Shop

We have decided to change the operation of our shop with immediate effect. In this rapidly changing environment, we need to continue our best efforts to protect our staff and customers. So – customers will no longer be allowed to “wander around the shop”. We would prefer you not to come into the shop at all, but you can wait just inside (one at a time) if you wish. As the shop is so small we feel that this is the only way that we can effectively control “social distancing”.

So this is how it will work:

  1. The easiest option (for you and us) is for you to order from our web-site and select the “Collect” delivery option (please remember to enter the word “Collect” in the field, as requested). Then call us (on 020 8295 0688) 20 minutes before you intend to come to the shop (so that we can try to prepare your order). Either come to the door – or you can park outside and call the shop to let us know you are there and we will come to your car with the order. Please note that we cannot promise to rush outside if we are busy at the time – but this process should not take more than 5 – 10 minutes. As your Click & Collect order will have been paid on the web site, no payment at the shop will be required.

Please note: Click & Collect does not currently secure your stock (I am afraid in these difficult times that will cause too many problems for us). So please place your order as near to the collection time as possible to ensure you get what you want.

  • Simply come to the shop and either call us (on 020 8295 0688)  from your car – or come to the door. We will then take down and service your order and bring it to you as quickly as possible. Payment can be made with cash or card at the door (or from your car if cash).  

3 thoughts on “Coronovirus (Covid-19) – Safe Collection From Outside The Shop

  1. Keith and Franklin says:

    Hi Lyn – this is great news.
    Franklin (the nervous Sausage Dog) will be so pleased that he can carry on eating your yummy raw food, and not the emergency co-op dry food stored in the cupboard.
    I hope you are all well and safe! Love Keith and Franklin

  2. Alison says:

    Hi, just wanted to know whether you have raw food suitable for an 11 month old giant schnauzer weighing approx. 43 kg?

    • Lyn Thompson says:

      Hi Alison, All our food is suitable for puppies of any breed, it is best that you give me a call at the shop (020 8295 0688) so I can go through it all with you.
      Kind Regards
      Lyn

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